Frequently Asked Questions

We currently ship within Canada only. We are not able to accept international orders at this time, but we hope to expand in the future — stay tuned!

Because each piece is handcrafted or carefully curated, please allow 2–5 business days for your order to be prepared before it ships. You'll receive a shipping confirmation with tracking once it's on its way.

• Standard flat rate: $19 CAD
• Express shipping: Free on orders $150 CAD and over
• Local pickup / delivery in Grande Prairie, AB: Free
• Carrier-calculated rates via Canada Post and Purolator are also available at checkout.

Yes! If you're in the Grande Prairie, Alberta area, free local pickup and delivery is available. Select this option at checkout and we'll be in touch to arrange the details.

We accept returns within 30 days of delivery, provided items are in their original, unused condition with all packaging intact. Please contact us before sending anything back so we can guide you through the process.

Reach out to us within 30 days of receiving your order and let us know what you'd like to exchange. We'll do our best to find the right fit for you. Exchanges are subject to availability.

Once your return is received and approved, please allow up to 10 business days for your refund to be processed back to your original payment method.

Yes — every piece in our collection is handcrafted by skilled Alberta artisans. From hand-stitched leather goods and hand-painted watercolor cards to hand-rolled silk scarves and individually set jewelry, each item carries the mark of the maker. Some pieces are entirely one-of-a-kind.

Polyester hats are sourced and hat bands hand made.

Vintage hats are sourced locally and are made of wool, beaver and fur felts.

• Keep away from prolonged moisture and direct sunlight.
• Condition regularly with a quality leather conditioner to maintain suppleness.
• Store in a cool, dry place — ideally in a dust bag when not in use.
• Avoid harsh chemicals or abrasive cleaners.

With proper care, your leather piece will develop a beautiful patina and last for decades.

• Hand wash gently in cool water with a mild silk-safe detergent, or dry clean.
• Do not wring or tumble dry — lay flat or hang to air dry away from direct sunlight.
• Iron on the lowest setting with a pressing cloth if needed.

• Remove before swimming, bathing, or exercising.
• Store separately to avoid scratching — a soft pouch or lined box works well.
• Clean gently with a soft, lint-free cloth.
• Avoid contact with perfumes, lotions, and harsh chemicals.

Your order will arrive thoughtfully packaged to protect it during transit and make it gift-ready. We use quality materials that reflect the care that went into crafting each piece. We're also mindful of minimizing unnecessary packaging waste.

Our standard packaging is already presentation-quality and suitable for gifting. If you have a special request, please reach out before placing your order and we'll do our best to accommodate.

Yes! Custom watercolor cards are available. Please contact us with your vision — subject, occasion, colour palette, and any other details — and we'll work with you to create something truly personal. Custom orders require additional lead time and are non-refundable.

Some of our artisans do accept custom commissions for select product categories. Availability varies by maker and season. Get in touch with your request and we'll let you know what's possible.

We believe in making things that last. By supporting Alberta artisans and choosing handcrafted over mass-produced, you're already making a more sustainable choice. We prioritize quality materials, ethical sourcing, and minimal waste in our packaging — because purpose-driven fashion shouldn't cost the earth.